FAQ

How do I purchase ADA accessible seating?

For many shows, ADA seating is reflected in the ticketing options or floor plan. ADA seats are reserved on the ground floor for most ticketed events where applicable. Locations will vary slightly according to the event floor plans. Please contact the Box Office with any questions at 410-548-4911.

Are shows ever canceled due to bad/inclement weather?

In the case of inclement weather, a decision to go forth with the show or cancel will be at the discretion of the event promoter renting the venue. It is not a decision that can be made by the WY&CC. If a promoter does opt to cancel the event, refunds will be offered if tickets were sold through the venue Box Office.

The show I purchased tickets for has been canceled. What do I do now?

In the rare case of a show cancellation or postponement, the box office will refund tickets. Please note that convenience and mailing fees are not refundable as those expenses have already been incurred. Please contact the WY&CC Box Office for more information at 410-548-4911. For events in which the box office was not responsible for selling tickets, the decision to refund, reschedule, etc. is at the discretion of the event organizer.

Do infants and toddlers have to purchase tickets to concerts and family shows?

For the majority of shows, children of all ages are required to purchase tickets to concerts and family shows. This rule is in existence because of fire code regulations and to ensure the comfort of all patrons. Certain shows do make a "lap ticket" available for children under a certain age who do not require their own seat. Please check with the box office at 410-548-4911 for availability when purchasing tickets to a specific show.

How can I purchase tickets to a Civic Center event?

Once tickets are on sale, they can be purchased from the WY&CC box office, which is open Monday through Friday from 8 a.m.-5 p.m. Tickets may also be charged by phone at 410-548-4911 or purchased online. All tickets purchased are for personal use and cannot be resold. The venue reserves the right to cancel any order deemed in conflict of this policy. Click here to see shows currently on sale through the box office.

I purchased tickets and realized I cannot attend the show. May I return them?

Sorry, the WY&CC cannot issue any refunds or exchanges.

I’ve lost my tickets. What can I do?

If you’ve lost your event ticket(s), please call the box office at 410-548-4911. Please have your receipt, email confirmation or order number handy.

If I purchased my tickets online or by phone, how do I receive them?

Tickets are mailed via USPS for purchases made 3 to 4 days before the show. Purchases made within 3 to 4 days of the show can be picked up from the box office Will Call the night of the event. All tickets will be held under the purchaser’s name, and a photo ID is required for pickup. Please save your order number in case you have any questions about your purchase.

Is there a limit on how many tickets I can purchase?

Typically, there is an eight ticket per person limit. This may change occasionally per the promoter’s request. In many cases, group tickets are available.

Is your website secure for online purchases?

Yes, the Wicomico Youth and Civic Center website offers the option to purchase tickets securely online through an established e-commerce ticketing company (Tix) in order to process transactions. Once processed, your credit card information is not stored. No personal, private or sensitive data resides permanently on any server after an order is processed. See the ticketing privacy policy for further details.

What forms of payment do you accept?

Cash, Visa, Mastercard and American Express are acceptable forms of payment. Telephone and online orders must be paid via credit card.

What if I purchased tickets online or by phone and have not received them?

Tickets are mailed as soon as possible after orders are placed. Please allow one week to ten days for delivery. If you have not received them after this time, please call the box office at 410-548-4911 for assistance.

How can I learn about upcoming shows before the general public?

Join the WY&CC’s email list to stay informed about upcoming shows. Members are usually the first to know about upcoming shows, special presale opportunities and/or discounts. Membership is free, and you may opt out of the email list at any time. The WY&CC respects your privacy, and therefore will not sell or rent your information to anyone.

Is there a charge for parking during events?

No, the Wicomico Youth and Civic Center offers ample free parking in the front and side of the venue as well as in the adjacent lot across Glen Avenue. Please note that the Wicomico Youth and Civic Center is not responsible for lost, stolen or damaged items in parking lots.

Can I bring food or drinks into the arena?

Outside food and beverages are not allowed into the venue at any time. Concession stands are open for most ticketed events, offering a wide variety of tasty snacks, meals and Pepsi products.

Is photography allowed?

Each show has individual guidelines and policies. Small personal cameras are generally permitted, but cameras with detachable lenses are not. GoPros, iPads, selfie sticks, video recording, audio recording and professional photography are not permitted.

When do doors open for ticketed events?

Doors open at least one hour prior to show time. Please call the Box Office at 410-548-4911 for specific times for individual shows.

Can I choose the location of seats I wish to purchase?

Yes, you may specify your location preferences. When purchasing tickets over the phone or in person, box office staff can assist in selecting the best seats for you. While shopping online, you will be prompted to click the specific seats you wish to purchase during the checkout process. Please note that all tickets are sold on a first-come, first-served basis and are processed in the order they are received. You may request particular seating, but the orders will be processed based on what is available at that moment.

What if I am not familiar with the Civic Center layout and am unsure where to sit?

Let us help you. While purchasing your tickets online, you can view a seating chart during the checkout process. If you have additional questions, please feel free to call our Box Office at 410-548-4911.