Policies

From the time tickets are purchased until the doors close after an event, the Civic Center’s staff strives to ensure fairness, enforce safety precautions and provide an enjoyable atmosphere to all patrons. As a result, the below policies are strictly enforced.

Ticket Limit

Patrons may only purchase 8 tickets to each show at the Civic Center Box Office, online or by phone. In some instances, group tickets are made available by the promoter so an exception is made.

Children’s Tickets

For the majority of shows, children of all ages are required to purchase tickets to concerts and family shows. This rule is in existence because of fire code regulations and to ensure the comfort of all patrons. Certain shows do make a 'lap ticket' available for children under a certain age who do not require their own seat.  Please check with the Box Office at 410-548-4911 for availability when purchasing tickets to a specific show.   

Ticket Use

All tickets purchased are for personal use and cannot be resold for more than face value. We reserve the right to cancel any order we deem in conflict of this policy. Please be advised that the Wicomico Civic Center reserves the right to cancel and refund ticket orders that are placed inappropriately through or before a pre-sale or public on sale.

Ticket Refunds/Exchanges

The Wicomico Civic Center will issue no exchanges or refunds on tickets purchase at the box office, online or over the telephone. In the case of a show cancellation or postponement please contact the box office for more information.

Lost Tickets

In the event you lose your ticket to a Civic Center event, please contact the Box Office for assistance.

Line Policy

Like many venues, the Civic Center has instituted a strict line policy in order to ensure that all patrons have an equal chance to purchase premium tickets. There will be absolutely NO line ups at the Civic Center Box Office before 8 AM. At 8 AM random numbers will be assigned to everyone present and to all of those arriving up to one hour before the on sale time of 10 AM. At 9 AM a random drawing will be conducted to determine each person’s place in line. Please note that this does not guarantee you a ticket – only a place in line. Those arriving after 9 AM will form a “late line” behind those with numbers. The purpose of the random number distribution and lottery is to ensure that all customers have the same chance of being first in line, eliminating the need to camp out and ensuring the safety of all potential ticket buyers.  The Box Office is open Monday-Friday from 8am to 5pm.

Will Call

Tickets purchased online 5 days or less before a show may be held at will call until the night of the show. The person who placed the order must present photo identification at pick-up. Will Call is located at the box office or in some cases adjacent to it. Look for relevant signage upon entry to the Civic Center.

Parking

There is no fee for parking at the Wicomico Youth and Civic Center for most concerts/events. Patrons may park in the lots adjacent to or across from the Civic Center. The Wicomico Civic Center is not responsible for any lost, stolen or damaged items in the Civic Center parking lots.

Doors/Opening Time

Though it may vary, doors typically open one hour prior to show time.

Re-entry

Civic Center patrons cannot re-enter the building once their ticket has been scanned for shows and concerts. Trade show Re-entry may vary from show to show.

Prohibited Items

In order to provide the safest environment possible for our guests, certain items are prohibited from the Civic Center.

Items not permitted inside the Wicomico Civic Center include (but are not limited to) the following :

• Backpacks
• Bottles or Cans
• Coolers & Containers
• Fireworks
• Food or Beverages (prescribed medication/baby formula permitted)
• Frisbees, Beach balls, etc.
• Heelies (or similiar wheeled shoes)
• Helium Balloons
• Illegal Substances
• Large purses or bags
• Large Banners
• Laser Pointers
• Lighters, Matches
• Noisemakers of any kind
• Strollers
• Weapons / Firearms / Projectiles
• Additional items may be added by the event producer

Depending on the rules set by individual shows, the use of flash photography and video may sometimes be restricted.

Security

The Wicomico Civic Center wishes to ensure that all guests have a safe and enjoyable experience while attending events at the venue. Security personnel are positioned throughout the arena during events as to ensure safety and enforce rules.  Please note that Security has the right to search all bags and persons upon entry of the Wicomico Youth & Civic Center.

Police

Wicomico County Sherriff’s Deputies are onsite for most large concerts/events at the Wicomico Youth & Civic Center.

First Aid

EMS Personnel are on-hand for all Civic Center concerts and large events. If you or another guest needs medical attention, please alert the event staff immediately. You may also report to the first aid room located near the Civic Center Lobby.

Smoking

In compliance with local and state laws, the Wicomico Civic Center is a smoke-free environment. Violators will be removed from the arena immediately.

Lost and Found

During events, any recovered items can be picked up at the guest services booth. Post event lost and found items can be located in the Main Office of the Civic Center, open Monday through Friday from 8AM–5PM. To inquire about a lost item, please call 410-548-4900. The Civic Center is not responsible for any lost, stolen, or damaged personal items.

Alcohol Policy

The sale of alcohol is prohibited at all ticketed Civic Center events. Additionally, guests are prohibited from bringing alcoholic beverages into the building during ticketed events.

Lost Children

If your child is lost, please contact a Security Guard, Usher or Civic Center employee immediately for assistance.

Online Privacy

In order to demonstrate a firm commitment to privacy, Wicomico Recreation, Parks and Tourism has created the following privacy statements which disclose information gathering and dissemination practices of the Civic Center website.

• Your IP address is used to aid in the diagnosis of problems on our server and to administer our website. IP addresses are also used to identify you and your shopping cart during the online purchasing of tickets.
• This site contains links to other sites. The Wicomico Youth & Civic Center is not responsible for the privacy practices or the content of such websites.
• The Civic Center website uses an information form for customers to request information, products and services. Visitor contact information (email addresses) is collected and used to send information exclusively to that individual. No private information is stored.
• Online surveys may be conducted periodically. Contact information is used only to send the visitor information in regards to the survey. No private information is stored by the Civic Center.

Online Security

Your privacy is important to us. Therefore, we have enacted appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect. Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. We have also put in place privacy protection control systems designed to ensure that personal Customer data remains safe and private. Should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

Accessible Seating

The Wicomico Youth and Civic Center requests that anyone in need of Accessible seating contact the box office during the on sale by calling 410-548-4911. Appropriate seating cannot be guaranteed if the box office is not made aware of special requirements at the time of purchase. ADA seats are reserved on the ground level for all ticketed shows. Locations will vary slightly according to the event layout.

The Wicomico Civic Center strives to ensure that events are enjoyable and comfortable for all ticket buyers.

For further information call 410-548-4911 or email Box Office Manager Alan Gravenor at agravenor@wicomicocounty.org.