Delmarva’s Hub for Entertainment

Policies

From the time tickets are purchased until the doors close after an event, the Wicomico Youth & Civic Center's staff strives to ensure fairness, enforce safety precautions and provide an enjoyable atmosphere to all patrons. As a result, the below policies are strictly enforced.

All guests shall remain respectful of their fellow patrons and comply with requests from WY&CC staff regarding policies, emergency response procedures and behavior that affects the event experience of fellow spectators. The WY&CC reserves the right to remove any guest for any reason.

For questions about any of the following policies or information, call the box office at 410-548-4911. Hours are Monday-Friday, 9 a.m.-6 p.m.


Ticket Policies

Children’s Tickets

For the majority of shows, children of all ages are required to purchase tickets to concerts and family shows. This rule exists to comply with fire code regulations and to ensure the comfort of all patrons. Some shows make a lap ticket available for children under a certain age who do not require their own seat. Check with the box office at 410-548-4911.

Lost Tickets

Contact the box office for assistance with lost tickets.

Ticket Fees and Restoration Plan

Fees apply to all tickets sold through the WY&CC box office and assist in offsetting the cost of the venue’s ticket provider (Tix.com) and credit card processing. In addition, the Wicomico County Council created a 5 percent restoration fee in 2008 with the purpose of preserving the longevity of the WY&CC.

Ticket Limit

Patrons may purchase a maximum of eight tickets to each show at the box office, online or by phone. A promoter may make group tickets available.

Ticket Refunds/Exchanges

The WY&CC will not issue exchanges or refunds on tickets purchased at the box office, online or over the phone. In the case of a show cancellation or postponement, contact the box office for more information.

Ticket Use

All tickets purchased are for personal use and cannot be resold for more than face value. The WY&CC reserves the right to cancel and refund any ticket orders placed inappropriately.

Will Call

Tickets purchased online five days or fewer before a show may be held at Will Call until the night of the show. The person who placed the order must present photo identification at pick-up. Will Call is located at the box office or, in some cases, adjacent to it. Look for relevant signage upon entry to the WY&CC.

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Safety Policies

Bags/Purses

For safety reasons, bags/purses/backpacks larger than 13” x 13” x 13” will not be permitted in the building. For family events, diaper bags are permitted. All bags will be searched.

First Aid

Emergency medical services personnel are at the WY&CC during events. If a guest needs first aid, contact an event staff member. The first aid office is on the first floor near the event staff office. In case of emergency, call 911.

Guest Removal

The WY&CC can remove any guest that is a threat to themselves or others. Examples of reasons for removal include intoxication, disorderly conduct, drug use and sexual harassment. Guests who are removed will not be allowed to reenter the building.

Guest Searches and Security

Guests entering the WY&CC are subject to screening for prohibited items. Screenings can include visual inspection, bag search, screenings by a magnetometer (metal detector) and pat-down search. Guests who refuse searches will not be allowed into the WY&CC. In order to allow time for searches, guests are asked to arrive at least 60-90 minutes prior to the event.

Law Enforcement

Wicomico County Sheriff's Office deputies are on-site for most large concerts and events at the WY&CC.

Lost Child or Adult

In the case of a lost child or adult, contact an event staff member.

Prohibited Items

In addition to all items listed elsewhere in the policies, guests are not permitted to bring the following items into the building:

  • Alcohol
  • Balloons
  • Beach balls
  • Bicycles
  • Cans and bottles
  • Chairs
  • Coolers and ice chests
  • Firearms
  • Fireworks
  • Flammable liquids
  • Flares
  • Flashlights
  • Glass, metal or plastic containers
  • Hoverboards
  • Illegal drugs and substances
  • Items with explicit language, profanity or derogatory characterization of any person
  • Laptop and tablet computers
  • Laser pointers
  • Masks
  • Noise-making devices such as air horns and whistles
  • Optical illusions
  • Permanent markers
  • Pepper spray or mace
  • Pets other than service animals
  • Pointed-tip umbrellas
  • Projectiles
  • Roller blades
  • Seating cushions except for medical purposes
  • Segways
  • Skateboards
  • Spray paint
  • Tripods/monopods
  • Two-way radios
  • Unapproved pamphlets/handouts/ads
  • Weapons

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General Policies

ATM

There is an ATM located in the lobby by the box office.

Clothing

Guests must wear shoes, shirts and bottoms. Guests should not wear spiked belts, spiked necklaces, chains or anything that could potentially be dangerous. Inappropriate accessories like these may be confiscated.

For Feld Entertainment Inc. shows, guests should dress for a family environment and not wear revealing clothing. Guests ages 14 and older are not permitted to wear costumes.

Door Opening Times

The lobby and doors normally open one hour prior to each event, but times may be different for some shows.

Food and Drink

Outside food and drinks are not permitted at the WY&CC. Guests with health concerns or allergies should call the WY&CC in advance.

Lost and Found

During events, any recovered items can be picked up at the guest services booth. For post-event lost items, guests can call 410-548-4900 the next business day between 8 a.m.-5 p.m. Do not come to the WY&CC in person prior to calling, as the lost item may not be readily accessible. The WY&CC is not responsible for any lost, stolen or damaged personal items.

Parking

There is no fee for parking at the WY&CC for most concerts/events. Guests may park in the lots adjacent to or across from the WY&CC. The WY&CC is not responsible for any lost, stolen or damaged items in the parking lots.

Photo Policy

Photos and videos on Wicomico County’s websites and social media accounts may contain images taken during public events, programs and activities. If you see a photo or video of yourself or posted material that you find objectionable and that you would like removed from Wicomico County galleries, please contact the marketing department, which will review your request.

Photography and Videography/Audio Recording

Each show has individual guidelines and policies. Small personal cameras are generally permitted, but cameras with detachable lenses are not. GoPros, iPads, selfie sticks, video recording, audio recording and professional photography are not permitted.

Reentry

To ensure the safety of all event attendees, guests who have left the building may not reenter.

Signs and Banners

Guests are not permitted to bring banners and signs larger than 15” x 15” to the WY&CC.

Smoking

Guests are not permitted to smoke inside the WY&CC and will be removed if they smoke inside.

Strollers

Strollers are permitted in the building. Ask an event staff member where to leave the stroller during a show. The WY&CC is not responsible for anything that may happen to strollers during a show.

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Alcohol Policies for Public Events

General Policy

Alcohol sales at Wicomico Youth & Civic Center events can be terminated during the event at any time and will be a decision made by the Wicomico Youth & Civic Center management team.

Termination of sales during a public event is at the discretion of the Civic Center Manager or Assistant Manager.

  • If conditions or behaviors are deemed unsafe
  • For reasons of crowd safety
  • Request of the lessee or promoter
  • Violation of contract

All individuals purchasing or consuming alcohol must be at least 21 years of age and have proper identification. Vertical Driver’s Licenses will not be accepted.

  • ID tables will be set up throughout the facility and in proximity to service areas.
  • IDs will be checked by staff who are tips/tams certified.

Guests who have presented valid ID will receive a wristband and have their hand stamped to help Foodservice and Event Staff identify any potential underage drinking.

All alcohol must be purchased through the Wicomico County Civic Center and served by Wicomico Youth & Civic Center staff.

No outside alcohol will be permitted.

No alcoholic beverages will be sold to a guest who appears to be under the influence. No one who appears intoxicated arriving at the doors will be allowed to enter.

No alcohol is permitted to leave the building.

Alcohol will be limited to service of two drinks per trip per customer during public and private events.

During public events, alcohol sales at the concession stands or satellite stands will be terminated at a set time prior to the end of the event.

  • Concerts and Shows
    • End sales five minutes after the last intermission ends
  • Sporting Events - per T.E.A.M. (Training in Effective Alcohol Management) recommendations
    • Basketball, lacrosse and indoor football - at end of the third quarter
    • Ice Hockey - at end of the second period

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Alcohol Policies for Catered Events

General Policy

Termination of sales during a private event is at the discretion of the Lessee, Beverage Manager, Foodservice Administration, or Building Management.

  • If conditions or behaviors are deemed unsafe
  • For reasons of crowd safety
  • Request of the lessee
  • Violation of contract

All individuals purchasing or consuming alcohol must be at least 21 years of age and have proper identification. Vertical Driver’s Licenses will not be accepted.

ID carding during private functions will be at the point of purchase.

Guests who appear to be under 40 years old will be carded during private events.

All alcohol must be purchased through the Wicomico County Civic Center and served by Wicomico Youth & Civic Center staff.

No outside alcohol will be permitted.

No alcoholic beverages will be sold to a guest who appears to be under the influence. No one who appears intoxicated arriving at the doors will be allowed to enter.

No alcohol is permitted to leave the building.

Alcohol sales will end 30 minutes prior to the end of the room rental period.

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Buy Tickets

Box Office

Hours:
Monday - Friday; 9am - 6pm
Phone:
410-548-4911

BUY TICKETS

Attending An Event?

We look forward to welcoming you. Find out how to get here, where to park and other venue info in our Guest Services Section. Can’t find an answer? Call us at 410-548-4911.
Guest Services Information


Promoting An Event?

Thank you for considering the WY&CC for your next event. We'd welcome the opportunity to work with you. Feel free to explore our site, or call us at 410-548-4911.
Event Information


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We had a great time. The food was great and the room was just perfect.
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